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Throughout the planning stages and preparations
for our Conference, our Sales Manager was very accommodating to our staff and a pleasure to work with. The Conference was an outstanding
success. You can rest assure that our group will hold future conferences at the Sturbridge Host and recommend it to our
colleagues. Your staff is outstanding and they should be
commended for their professionalism as well as for their customer service
orientation. From your sales staff, to your front desk, to housekeeping,
to banquets, to kitchen, to maintenance staff, they are all exemplary.
In terms of the actual program and accommodations my guests felt that
they were treated like family members. No guest or group should need
to ask for anything more. On the day of our meeting, your staff did not disappoint
us. Everything was set up to our specifications, and your personnel
went out of their way to accommodate some last minute requests, which
we needed. The afternoon luncheon was most enjoyable, well prepared
and served. We feel that everyone involved went above and beyond in
meeting our expectations. It was our pleasure to deal with your hotel,
and we anticipate a return visit to Sturbridge for one of our future
meetings. It is an understatement to say that I was very pleased
with the results of my meeting, as well as with the hotel staff, particularly
when I was on-site. The support I received from my Sales Manager as
well as from the catering staff was second to none. The entire staff
did a find job of keeping up with the demands and changes of the two-day
event. I look forward to working with your team again. On behalf of the Yankee Security Convention Directors,
we would like to thank you and your staff for another successful year.
We were extremely pleased with the courteous and professionalism of
all the different departments, convention services, catering and reservations.
We are already enthusiasm awaiting next year's show in hopes that it
is as successful as year's past. I would like to take this opportunity to inform you
of the outstanding staff you have in the Catering and Banquet departments.
Your staff went far beyond the call of duty in making this program a
complete success. Their extreme patience and constant willingness to
take care of our needs, specially the unexpected ones, and there were
many, at a moments notice, was a vital part of why it was such a great
success. Your sales staff out did themselves when faced with numerous
changes and requests from various committee members. I look forward
to working with all of you in the future. A delightful property. We were welcomed with open smiles
by friendly, professional hotel staff, a pure delight! A well-maintained
property, supported by two restaurants and a homey bar, design for the
business traveler, families with children, and empty nesters like us.
Our spacious 'Early American" wallpaper decorated accommodations
had a tasteful antique style furniture and attractive prints. The Host
provides Early American dinning at its best at the Oxhead Tavern. P.Bella's
offered us the best of both worlds; traditional family priced Italian
cuisine with a hint of American flair. |
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366 Main Street Sturbridge, MA 01566 Phone: 508.347.7393 Fax: 508.347.3824 Email: info@sturbridgehosthotel.com |
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